CUSTOMER CARE
If you have a customer service question or concern, please contact Customer Care. Your input is important to us. Sharing your ideas and suggestions will help us to serve you better and will allow us to keep improving the Hair Affair Pro site so it is simple and easy to use.
Visit our Frequently Asked Questions (FAQ) page which may provide you with the information you are seeking. You can also get in touch with us through any of the following methods:
Online “Contact Us”
Submit your comments through the web form which is available 24 hours a day. It’s a fast and convenient way to get in touch with us.
FAQs
If you need a quick answer, be sure to look through our Frequently Asked Questions by “Frequently Asked Questions” clicking here.
PRIVACY POLICY
Your privacy is critically important to us. At Hair Affair Pro (HAP) we have a few fundamental principles:
- We don’t ask you for personal information unless we believe it to be absolutely necessary – as an example, we never ask questions such as “gender” or “income level”.
- We don’t share your personal information with anyone except within the confines of the law.
- We don’t store personal information on our servers
- In our social networking initiatives, we aim to give you the control of what may be visible to the public, what might be seen by search engines, any information that you wish to keep private, or to request permanent deletion.
Our Commitment to Privacy
First Lady through its division Hair Affair Pro values its customers and respects their privacy. This privacy policy (this “Policy”) describes the personal and financial information we may collect from you while processing orders, the purposes for which we collect it and how we use it. We never will use nor sell your information to a third party. Hair Affair Pro will NOT use or disclose your personal information other than in compliance with this Policy. By using the HYPERLINK “http://www.hairaffairpro.com ” www.hairaffairpro.com website, you agree to the terms and conditions of HAP Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website. You are responsible for regularly reviewing this Policy and any changes thereto.
What kind of information does Hair Affair Pro collect?
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of HYPERLINK “http://www.hairaffairpro.com” www.hairaffairpro.com, searching for a product, placing an order for a product, providing information in your account (and you might have more than one, if you’ve used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at a corporate location. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences.
The Hair Affair Pro website is directed for use by professional adults. HAP does not knowingly collect any personal information from children under the age of 16. Those under age 16 should not use HAP’s website or provide us with any personal information.
For what purposes does HAP collect my information?
Hair Affair Pro may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) maintain contact with you and provide you with ongoing personalized service; (iii) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (iv) help us learn more about your shopping preferences; and (v) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose to OPT out and not receive promotional materials or marketing information.
Does HAP share my information with third parties?
Never other than it reserves the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Hair Affair Pro.
The HAP website may contain links to websites operated by third parties. These websites may collect your personal information. This Policy does not apply to the practices of third parties and HAP does not assume any responsibility for using and/or accessing a third party’s website from this website. By doing so, you release HAP of any responsibility for the actions, practices and omissions of third parties. Please check the privacy policy at each site you visit.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 1-800-206-5500 or writing us at 2180 Matheson Blvd, Mississauga Canada, L4W 5E1. Please be sure to include your full name and the e-mail address you used when you registered or made a purchase from us. It may take up to 2 weeks to process your postal mail request. You may also unsubscribe from HAP’s email services by using the unsubscribe link situated at the bottom of any promotional message you receive from us.
How long is personal information retained?
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
How is personal information secured?
We have adopted advanced measures to ensure the confidentiality of personal and financial information and to safeguard that information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every First Lady/HAP employee, mandatory or agent must abide by this Policy.
Effective: August 30, 2013
– See more at: HYPERLINK “http://www.hairaffairpro.com” http://www.hairaffairpro.com
TERMS & CONDITIONS
1. USE OF THIS WEBSITE
This website is owned by First Lady Products through its division Hair Affair Pro (hereinafter called HAP), and is operated for your personal non-commercial use and information. Your use of this website is subject to the following terms and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualification, these terms. If you do not agree with any of the terms, please do not use this website. You are responsible to ensure that your access to this website and material available on or through it are legal in each jurisdiction in or through which you access or view the site or such material.
2. PRIVACY
Our privacy practices are explained in the above outlined privacy section of this page.
3. OTHER POLICIES AND AGREEMENTS
When you purchase products from HAP using the HAP Website, certain additional terms and conditions may apply to purchases of products and other uses of portions of the HAP website.
4. YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. This website is directed for use by adults. Those under the age of 16 should not use this website. In addition, if you are aged 16 or older but under the age of majority in the jurisdiction in which you reside, your parent of guardian should use this website on your behalf and you should not use the website on your own or provide any personal information to HAP.
5. PRODUCT INFORMATION
THE PRODUCTS AVAILABLE FOR DISTRIBUTION BY HAP ARE CURRENTLY AVAILABLE ONLY IN CANADA AND THIS SITE IS DIRECTED ONLY AT CANADIAN CUSTOMERS AND PROSPECTIVE CUSTOMERS. HAP and its affiliates attempt to be as accurate as possible in describing all products available for sale and/or distribution by HAP. However, HAP does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current or error-free. AVAILABILITY INFORMATION PROVIDED ON THIS WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE. THIS WEBSITE AND ITS CONTENTS ARE NOT TO BE CONSTRUED AS AN OFFER TO SELL ANY PRODUCT OR SERVICE.
6. EXCLUSION OF WARRANTIES
HAP makes no representation or warranty regarding the functionality, the good working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. HAP does not represent, warrant or undertake that any errors on or relating to this website will be corrected or that any server from which the website is operated is or will be free from viruses or other harmful components. ALL MATERIAL OR INFORMATION ON THIS WEBSITE IS PROVIDED TO YOU “AS IS”, “WITH ALL FAULTS” AND WITHOUT WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED. HAP AND ITS LICENSORS DISCLAIM ALL WARRANTIES OR CONDITIONS, WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, DURABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE. These exclusions are in addition to any specific exclusion otherwise provided in these terms and conditions. Because certain federal or provincial laws do not permit the exclusion of certain warranties, these exclusions may not apply to you.
7. LIMITATION OF LIABILITY
HAP WILL NOT BE LIABLE FOR ANY DAMAGES, EITHER DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, FOR USE OF OR INABILITY TO USE MATERIAL, PRODUCTS OR SERVICES OF ANY KIND, DELAY OF OR PARTIAL DELIVERY, TERMINATION OF RIGHTS OR LOSS OF PROFITS, DATA, BUSINESS OR GOODWILL, WHETHER ON A CONTRACTUAL, TORT OR EXTRA CONTRACTUAL BASIS, OR TO PROVIDE INDEMNIFICATION OR ANY OTHER REMEDY TO YOU OR ANY THIRD PARTY. .
8. COPYRIGHTS AND TRADEMARKS
Material on this website, including but not limited to texts, images, illustrations, software, audio clips and video clips, is owned or otherwise provided by HAP, and HAP does not represent or warrant that such material does not infringe the rights of any other person or entity. The material on this website is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international treaties. Consequently, the material on this website may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, including but not limited to text, audio or video, without the prior written consent of HAP. Trademarks, logos and service marks (collectively, “Marks”) displayed on this website are registered or unregistered Marks of HAP or others, are the property of their respective owners, and may not be used without written permission of the owner of such Marks. Nothing in this website is to be interpreted as conferring a right to use the Marks or the material protected by the Copyright Act.
Notwithstanding the foregoing, HAP authorizes you to make one electronic or paper copy of the information posted on any page of this site provided that the copy is used solely for non-commercial, personal purposes and, in each and every case, provided that any such copy remains protected by all copyright, trademarks, service marks and other proprietary notices and legends contained on such website. This license does not include any resale of this site or its contents; any collection of product listings, descriptions or prices; any other derivative use of this site or its contents; any downloading or copying of information for the benefit of any merchant; or any use of data mining, robots, or similar data gathering and extraction tools. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of HAP and its affiliates without express written consent of HAP.
9. CONFIDENTIALITY OF THE INFORMATION TRANSMITTED
You acknowledge that information or material which you provide electronically through your access to or usage of this website is not confidential or proprietary, except as may be required under applicable law or pursuant to HAP‘s privacy policy, and acknowledge that unprotected e-mail communication over the Internet is subject to possible interception, alteration or loss. You represent and warrant that the information or material which you provide electronically to HAP by accessing or using this website does not infringe the rights of any other person or entity. You consent to HAP using that information or material, in whole or in part by any means whatsoever, including reproducing, retransmitting or publishing this information or material or ideas, concepts or other information contained therein for the commercial purposes of HAP or the disclosure of your identity, in accordance with the HAP Privacy Policy (see Section 2 above).
10. ELECTRONIC COMMUNICATIONS
When you visit this website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
11. SURVEILLANCE
HAP may monitor the access to its website and other activities in relation to its website and may intervene in this regard. However, HAP makes no representation and gives no warranty to that effect. You consent to such surveillance and intervention, if HAP ever decides to do it.
12. LINKS
Links and references to other websites are provided to you as a convenience only. HAP has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information or material posted thereon, or products or services offered thereon. You may not create links from other websites to this website, except if expressly permitted by HAP. (To obtain permission, contact our Website administrator at web@firstladyshears.com)
13. VIRUSES, ETC
HAP does not represent or warrant that the information or material, including the downloadable software, accessed from or through this website will be uninterrupted or free of errors, defects, viruses or other harmful components, or that any such problems which are discovered will be corrected.
14. DAMAGE TO OTHERS
You agree not to introduce into or through this website any information or materials which may be harmful to others. Among other things, you agree not to include, knowingly or otherwise, any error or defect in material or information which may, among other things, be a libel, slander, defamation or obscenity, or promote hatred or otherwise give rise to a criminal offense or civil liability on the part of any person or entity.
15. RESERVE OF RIGHTS
All rights not expressly granted in these terms are reserved to HAP. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right under any copyright, patent, trademark or other intellectual property right of HAP or any other person or entity.
16. GOVERNING LAW
This site is controlled and operated by HAP from Mississauga, Ontario, Canada and these terms, this website, any use of this website and any transaction conducted on or from it shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein without reference to principles of conflict of laws. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
17. DISPUTE RESOLUTION; INJUNCTIVE RELIEF
IF YOU ARE RESIDING IN THE PROVINCE OF QUEBEC OR IN THE PROVINCE OF ONTARIO OR ANY OTHER PROVINCE OR TERRITORY WHERE THIS SECTION 17 MAY NOT BE VALID BY VIRTUE OF LOCAL CONSUMER PROTECTION LAWS, THEN THIS SECTION 17 DOES NOT APPLY TO YOU AND YOU MAINTAIN YOUR RECOURSES PROVIDED BY LAW.
IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY. THE LAWS OF YOUR PROVINCE OR TERRITORY MAY LIMIT THE ENFORCEABILITY OF MANDATORY ARBITRATION IN THE CONTEXT OF CERTAIN AGREEMENTS WITH CONSUMERS.
Binding Arbitration
Any dispute, difference, controversy or claim between us or by either of us against the other or the employees, agents, mandatories, officers, directors, successors, assigns or affiliates of the other, arising out of, relating to, or having any connection with, the present terms, this website, any use of this website and any transaction conducted on or from it (whether contractual or extra-contractual, in contract or tort, pursuant to statute or regulation, or otherwise, and whether pre-existing, present or future), including any question regarding negotiation, formation, existence, validity, performance, effects, interpretation, breach, resolution or annulment and further including the applicability or scope of this arbitration clause (hereinafter collectively referred to as “Claims” and each, individually, as a “Claim”) shall be referred to and finally resolved by binding arbitration, to the exclusion of courts of law, in accordance with the arbitration rules below, which Schedule is incorporated into and forms an integral part of these terms. However, before you submit a Claim for arbitration, you must first contact our customer service representatives at 1.800.268.2242, and give us an opportunity to resolve the dispute. Similarly, before HAP takes a dispute to arbitration, we must first attempt to resolve it by contacting you.
For greater certainty, no recourse may be made by either party to any court or tribunal, whether federal or provincial, in respect of any matter whatsoever relating to these terms including, without limitation, any Claim, any arbitration initiated to resolve a Claim, and any arbitration award made in relation to a Claim, except as expressly permitted in these terms or by law. Any award rendered pursuant to the arbitration shall be final and binding on each of the parties and no appeal shall lie from such award. Such award may be rendered enforceable and executory by any court having jurisdiction over the person or the property of the person against whom enforcement of the award is sought.
NO CLAIM MAY BE JOINED WITH ANOTHER LAWSUIT, OR IN AN ARBITRATION WITH A DISPUTE OF ANY OTHER PERSON, OR RESOLVED ON A CLASS-WIDE BASIS. THE PARTIES EXPRESSLY AGREE THAT ANY CLAIM THAT IS ARBITRATED PURSUANT TO THESE TERMS SHALL NOT BE CONSOLIDATED WITH ANY OTHER ARBITRAL PROCEEDING FOR ANY REASON. THE ARBITRATOR MAY NOT AWARD DAMAGES THAT ARE BARRED BY THESE TERMS AND MAY NOT AWARD EXEMPLARY OR PUNITIVE DAMAGES OR ATTORNEYS’ FEES. YOU AND HAP BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE EXCLUDED UNDER THESE TERMS.
18. CHANGES TO TERMS / SEVERABILITY
HAP may modify, alter or otherwise update the terms applicable to this website from time to time. We will notify you of any such modifications to this website by posting notice of such changes on this website. Following the posting of such changes, your continued use of this site will constitute your acceptance of these terms and other policies, as modified. You will be bound by such changes. If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
19. JURISDICTION
This website is controlled and operated by HAP from Mississauga, Ontario, Canada. HAP makes no representation that materials on the website are appropriate or available for use in other locations. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
20. COOKIES
We may use “cookies” to track your preferences and activities on the HAP website. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, your registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website’s functions will not be available, and the user will lose some of the benefits of the site.
21. NO WAIVER
The failure of HAP to enforce any provisions of these terms or to respond to a breach by you or any third party of these terms shall not in any way waive the right of HAP to subsequently enforce any of the terms and conditions contained herein or to act with respect to similar breaches.
22. ENTIRE AGREEMENT
These terms, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and HAP with respect to the use of this website and any transaction conducted on or from this website and its contents, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing, or by HAP making such amendments or modifications available to it pursuant to the terms hereof.
23. TERMINATION
HAP reserves the right, at its sole discretion, to terminate your access to all or any part of this site, with or without notice.
24. HEADINGS
Headings used herein are inserted for convenience of reference only and do not affect the construction or interpretation of the terms and conditions herein.
25. ENGLISH LANGUAGE
You expressly agree that these terms and all ancillary documents be drafted solely in English; Vous consentez expressément à ce que ces conditions d’utilisation et tous les documents y afférents soient rédigés en anglais seulement.
Last updated: August 30, 2013
TERMS AND CONDITIONS OF SALE
This agreement (“Agreement”) sets forth the terms and conditions that apply to the purchase of products and/or services (the “Products”) from the HAP, a division of First Lady Products (“FLS”) using the www.hairaffairpro.com website. HAP reserves the right to change these terms and conditions without prior written notice at any time, at HAP‘s sole discretion.
The terms “you” and “your” refer to the purchaser of Products using the www.hairaffairpro.com website.
PLEASE READ THIS AGREEMENT CAREFULLY! BY USING THIS WEBSITE, YOU AGREE TO BE BOUND BY AND ACCEPT THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT, AND YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND BECOME BOUND BY ITS TERMS. THIS AGREEMENT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS AGREEMENT ALSO CONTAINS A DISPUTE RESOLUTION CLAUSE FOUND IN SECTION 13.
AS FURTHER DISCUSSED IN SECTION 11 OF THIS AGREEMENT, EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS AGREEMENT, HAP DOES NOT MAKE OR GIVE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO THE PRODUCTS YOU MAY PURCHASE FROM THIS WEBSITE AND HAP’s LIABILITY IS LIMITED AS PROVIDED IN THAT SECTION.
1. CONSENT TO USE OF ELECTRONIC DOCUMENTS
You hereby consent to the exchange of information and documents between you and HAP over the Internet or by e-mail, and that this Agreement (together with any applicable Order Confirmation(s) accepted by HAP as indicated in Section 3, below) in electronic form shall be the equivalent of an original written paper agreement between us. You further agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
2. OTHER DOCUMENTS, AGREEMENTS AND POLICIES
Your use of this website is governed by separate Website Terms and by our “Privacy Policy” Privacy Policy (the “Other Policies”). You acknowledge that you have read the Other Policies and agree to be bound by and accept the terms and conditions set forth therein. Notwithstanding the foregoing, the provisions of this Agreement (and, in particular, the dispute resolution provision in Section 13 of this Agreement) shall supersede and take precedence over the provisions of the Other Policies; in the event of any inconsistency between the provisions of this Agreement and those of the Other Policies, the provisions of this Agreement shall govern. Certain additional terms and conditions may apply to purchases of Products and other uses of portions of this website.
3. ORDER
Before submitting an order for the purchase of Products using this website, you will be shown an order confirmation screen (the “Order Confirmation”) describing, among other things, the Product(s) to be ordered, the purchase price and any applicable charges for shipping and taxes. Orders are not binding on HAP until accepted by HAP. HAP’s acceptance of your order is evidenced by return e-mail from HAP indicating that your order has been accepted
4. CANCELLATION
HAP reserves the right, in its discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. In the event that your order is cancelled after your payment has been processed, HAP will issue a full refund.
5. PRICE
All prices quoted are payable in Canadian Dollars. Although HAP strives to provide accurate product and pricing information, errors may occur. HAP reserves the right to correct any errors in pricing or product information and to modify the prices of Products, at any time, without prior notice. HAP cannot confirm the price of a Product until after you submit an order for the Product. Without limiting the generality of Section 4 above, in the event that the price or related information for a Product (as described on the HAP website and/or the Order Confirmation) is incorrect due to an error in pricing or product information, HAP may, at its sole discretion, refuse or cancel your order, whether before or after HAP’s acceptance thereof. If there is such an error in pricing, HAP will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price.
6. PAYMENT TERMS
Terms of payment shall be determined at HAP’s sole discretion. Payment shall be made by credit card unless some other pre-arranged method of payment has been accepted by HAP. Any payments made by credit card are subject to the approval of the financial institution that has issued the credit card.
7. PRODUCT AVAILABILITY
The availability of certain Products may be limited, and Products may not be available for immediate delivery. HAP may revise or cease to make available any Products at any time without prior notice. In the event that HAP is unable to deliver you a Product ordered due to lack of availability, HAP will notify you via e-mail or phone call and your order will be automatically cancelled with respect to such unavailable Product, provided that HAP may, in its sole discretion, contact you in order to allow you to maintain your order subject to a revised delivery time if and when the Product becomes available. THE PRODUCTS AVAILABLE FOR DISTRIBUTION BY HAP ARE AVAILABLE ONLY IN CANADA AND THIS SITE IS DIRECTED ONLY AT CANADIAN CUSTOMERS AND PROSPECTIVE CUSTOMERS.
8. SHIPPING; TAXES
HAP will ship the Product(s) ordered by you according to Canpar or Express Mail specifications. HAP WILL ONLY SHIP PRODUCTS TO ADDRESSES LOCATED IN CANADA. Delivery times provided by HAP, Canpar and Express Mail are estimates only. HAP shall not be responsible for any damages or costs resulting from any delays in delivery. Unless otherwise stated, all prices quoted do not include shipping and handling charges and applicable federal and provincial sales taxes. Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each Order, as applicable. You are responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associated with the Order.
9. OWNERSHIP; RISK OF LOSS
All Product(s) purchased from HAP are delivered to you by a third party delivery company, pursuant to a shipping contract. You shall become the owner of the Product(s) and shall assume the risks of loss at the time of delivery by HAP of the Product(s) to the third party delivery company.
10. RETURNS
All Product returns are subject to the HAP Returns Policy, the terms of which are incorporated herein by reference. Some restrictions may apply.
11. GOVERNING LAW AND JURISDICTION
This website and its server are physically located within the Province of Ontario, Canada. This Agreement shall be construed and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein and shall be treated in all respects as a Ontario contract, without reference to principles of conflict of law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
12. EXPORT LAWS
Products sold or delivered under this Agreement shall be subject to export control laws and regulations of Canada. You agree to comply at all times with all such laws and regulations. You will defend and hold HAP harmless against all claims, damages or liability resulting from breach of the foregoing.
13. HEADINGS
The headings of this Agreement are inserted for convenience of reference only and do not affect the construction or interpretation of this Agreement.
16. NO ASSIGNMENT
You may not assign your rights or obligations under this Agreement without the express written consent of HAP.
17. ENUREMENT
This Agreement shall inure to the benefit of and be binding upon each of the parties hereto and their respective successors and permitted assigns.
18. SEVERABILITY
The provisions of this Agreement shall be deemed severable. In the event that any provision of this Agreement is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
19. ENTIRE AGREEMENT
This Agreement, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and HAP relating to the subject matter hereof, the use of this website and any transactions conducted on or from this website, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing, or by HAP making such amendments or modifications available to it pursuant to this Agreement.
20. NO WAIVER
The failure of HAP to enforce any provision of this Agreement or to respond to a breach by you or any third party of this Agreement shall not in any way waive the right of HAP to subsequently enforce any of the terms and conditions contained herein or to act with respect to similar breaches.
21. ENGLISH LANGUAGE
You expressly agree that this Agreement and all ancillary documents be drafted solely in English; Vous consentez expressément à ce que cette entente et tous les documents y afférents soient rédigées en anglais seulement.
Last updated: April 2014
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Quality is everything!
When it comes to hair extension products, the most important element is hair quality. Many products in the marketplace use inferior quality hair – it can be fallen hair that is collected and requires harsh chemical treatment that can only be masked with silicone or hair that has already been exposed to chemical treatments and is therefore fragile from the onset. Hair that has been coated with silicone will look lovely and silky until it is washed and the silicone layer is removed. It then turns into dry, brittle hair that is impossible to manage.
Our Hair Affair extension products use both Indian and Asian hair for the best results. Although Indian hair is considered to be better quality, it can be fragile when processed to very light shades. We work with hair companies who understand the needs of the extension wearer and their processes have been perfected to provide the highest quality remy hair to ensure that the extensions will perform and offer the very best experience to the wearer.
Salons can place their trust in the Hair Affair product line for their extension clients. Our 100% human hair maintains its radiant and smooth texture without using any synthetic coatings like silicone. All of our products are non-damaging and offer worry-free performance during the life of the installation.
Quality is everything and Hair Affair 100% human hair extension products offer nothing less than the very best!